FAQ

Counselling is for anyone who feels overwhelmed, stuck, burnt out, anxious, low, or unsure about what’s next. You don’t need a diagnosis or a “big reason” to come. Many people reach out during transitions — school, work, relationships, identity questions, or when things just don’t feel right anymore.

If you’re unsure whether counselling makes sense for you, that’s okay — we can talk it through.

Sessions are collaborative and guided by what you want to work on. We might talk about thoughts, emotions, patterns you’ve noticed, or situations that feel hard right now. Some sessions are reflective, others more practical.

There’s no script and no pressure to share more than you’re ready for. We go at your pace.

No. A lot of people start counselling without clear words for what’s going on — just a sense that something feels off. That’s completely okay. Part of the work is figuring that out together.

Yes. What you share stays private.
Confidentiality is only broken if there’s a serious safety concern (for example, if you or someone else is at immediate risk). This is required by law and professional ethics, and I’ll always aim to be transparent about this.

You’re welcome to ask questions about confidentiality at any time.

No. If you’re an adult, your sessions are private. I don’t share information with parents, partners, or anyone else unless you ask me to, or unless there’s a safety concern.

People often come to counselling for:

• Anxiety or stress

• Feeling low, numb, or unmotivated

• Relationship or family issues

• School, work, or career pressure

• Identity questions or self-doubt

• Life transitions or burnout

You don’t need to fit into a category to benefit.

My work is grounded in Internal Family Systems (IFS) and Emotion-Focused Therapy approaches. These focus on understanding emotions, patterns, and inner experiences in a compassionate, non-judgmental way — rather than trying to “fix” or suppress parts of yourself.

You don’t need to know or understand these models for therapy to be helpful.

It depends. Some people come for short-term support around a specific issue; others find ongoing sessions helpful. We’ll check in regularly about what’s working and what you want from counselling.

There’s no obligation to commit to a set number of sessions.

That’s very common. Starting counselling can feel awkward or intimidating, especially if you’re not used to talking about personal things. You don’t have to “do it right” — just showing up is enough. Building comfort and trust takes time, and that’s expected.

Current fees can be found here.

Payment is processed through JaneApp at the time of your appointment. You’ll receive a receipt that can be submitted to your insurance provider.

Many extended health plans cover Registered Social Workers, but coverage varies, so it’s best to check with your provider.

Reduced-fee sessions may be available on a limited basis for people without benefits or experiencing financial hardship. You’re welcome to reach out to ask about current availability.

I ask for 24 hours’ notice if you need to cancel or reschedule. Late cancellations or missed sessions may be charged the full fee.

You can book directly online through JaneApp, or contact me if you have questions before booking. Reaching out doesn’t commit you to anything — it’s just a first step.